Refund & Cancellation Policy
Last updated: February 23, 2026
This Refund & Cancellation Policy applies to all services offered by TNS Fem Health Private Limited, a company incorporated under the Companies Act, 2013, India, having its registered office at First Floor, Plot No 29, L N Malviya Infra Projects Pvt Ltd, Sector 11, Dwarka, New Delhi, South West Delhi, Delhi – 110075, India.
The Company operates under the brand names MyFemily and Nutritionist Saloni.
By purchasing or subscribing to any Service, You agree to the terms set forth in this Policy.
1. Nature of Services
The Company provides personalized digital wellness and nutrition coaching services, consultations, structured programs, educational content, and related digital resources.
Due to the personalized and digital nature of the Services, refunds are limited and subject to the conditions below.
2. No Refund Policy
All payments made for consultations, personalized programs, coaching services, or digital resources are generally non-refundable once service delivery has commenced.
Service delivery shall be deemed to have commenced upon the earliest of:
- Booking of a consultation session
- Submission of health assessment or intake forms
- Preparation or sharing of a customized plan
- Access being granted to paid digital content
- Participation in a coaching session
Once Service delivery has commenced, no refunds shall be issued except in cases expressly stated below.
3. Limited Exceptions
A refund may be considered only in the following circumstances:
- Duplicate transaction due to technical error
- Incorrect charge caused solely by a verified system malfunction
- Failure of the Company to deliver the purchased Service without user fault
Refund requests must be submitted in writing within 30 days of the transaction date. The Company reserves the right to investigate the request before approval.
If approved, refunds will be processed within 10–14 business days through the original mode of payment.
4. Subscription Cancellation
If You have enrolled in a recurring subscription:
- You may cancel at any time through Your account dashboard or by contacting support.
- Cancellation applies only to future billing cycles.
- No partial or pro-rated refunds will be provided for unused portions of the current billing period.
Failure to cancel before the next billing date may result in automatic renewal and charge.
5. Consultation Rescheduling
Consultations may be rescheduled with a minimum of 24 hours’ prior notice.
Cancellations made less than 24 hours before a scheduled consultation may result in forfeiture of that session without refund.
6. Digital Content
Where access to digital materials, guides, videos, or downloadable content has been granted, such purchases are non-refundable due to the immediate nature of digital delivery.
7. Non-Attendance
Failure to attend scheduled sessions without prior notice shall not entitle You to a refund.
8. Chargebacks
Initiating a chargeback without first contacting the Company for resolution may result in immediate suspension of Your Account and Services.
The Company reserves the right to dispute any unjustified chargeback.
9. Consumer Rights
Nothing in this Policy limits any statutory rights available under applicable consumer protection laws. Where local laws mandate a refund right, such provisions shall prevail to the extent required.
10. Modifications
The Company reserves the right to modify this Refund & Cancellation Policy at any time. Updated versions will be posted with a revised date.
11. Contact Us
If You have any questions regarding this Policy, You may contact:
- Email: support@myfemily.com
- Phone: +91 98716 77424